You have up to 45 days to return items purchased online.
UNB Deals, Closeout Items and any item discounted by 35% or more from regular price are non-refundable items and all sales are final in these cases.
- New (never worn or washed). We can not resell worn items in our store.
- Clean (not previously worn or showing signs of wear. We reserve the right to refuse returns on items that may not meet hygiene and health regulations.
- Items must be in original packaging and with all tags attached.
To start a return or exchange you must contact us at firstname.lastname@example.org before sending in the items. Include your order number, items, and reason for a return or refund request.
We accept refunds/exchanges for the following reasons: wrong sizes sent and defective merchandise. We also reserve the right to refuse returned if the UNB Store return policy is being taken advantage of, we will no longer accept returns from that customer.